Flash Cards for Business Relationship Management Professional

BRMP Flash Cards.

"Setting Strategy, Idea Formation, Development, Execution, Realization and Results" are some of the activities in the __________ ___________ lifecycle

Value Management

What three stakeholder are typically involved in the sign-off of an Idea Document?

Idea Originator, Executive Sponsor, and Business Relationship Manager

Which "Partnering Mindset" is helpful when trying to improve something

The Cultivator Mindset

What are the three Sub-Capabilities in the Build Partnerships Capability Framework?

Partnering Mindset, Relationship Discovery and Relationship Nurturing

"Initiative Name, Initiative Owner, Planned Value, Actual Value, Action Plan" are all parts of what?

Value Optimization Report

Definition of BRM

A philosophy, capability, discipline and role to evolve culture, build partnerships, drive value, and satisfy purpose.

What are the 5 maturity levels in the Relationship Maturity Model?

(1) Ad Hoc, (2) Order Taker, (3) Service Provider, (4) Trusted Advisor, (5) Strategic Partner

"Creating a working environment where people can rely on one another to consistently demonstrate agreed upon behaviors and achieve desired organizational results" is known as?

Shared Ownership

What BRM Mindset Characteristic is "a state of being that can be cultivated day by day"

Fearless (Does not mean the absense of fear altogether)

Business relationship managers have many great relationships, which means they can facilitate the spread of new behaviors. People are more likely to respond positively to a request made by someone they have a great relationship with and if the request is framed properly. Some effective methods for framing the shift request include:

Learn how to be an advocate, Internalize the language of the narrative, become a great storyteller, learn how to be an activist, recruit new influencers while spreading the new behavior, arm them with the narrative.

A Relationship Characterized as "Compliant" at at what level of maturity according to the Relationship Maturity Model (RMM)?

Order Taker - Level 2

Competency Level indicated by a knowledge level of "Solid organizational and Industry acumen" and the expertise to "Shape Initiatives" (According to the BRM Institutes Competency Model)

Master

Linking individual purpose to the organization's purpose is part of what BRM Sub-capability?

Evolve Culture

In the BRM Sub-Capability Model of "Evolve Culture" what is the key enabler?

Personal Growth (a growth mindset)

What BRM Mindset Characteristic is "to have the ability to identify and initiate working relationships and to develop and maintain them in a way that is of mutual benefit to both yourself and the other party"

Relationship Centered

A Business Case supports what Sub Capability in the "Drive Value" Capability Model?

Value Realization

What are the three Sub-Capabilities in the Drive Value Capability Framework?

Value Discovery, Value realization, Value Results

What is known as "a group of individuals who have common business relationship management interests and skills and are working towards a common goal"?

BRM Team

What is known as: " the mental attitude or belief system that inspires and influences how business relationship managers evolve culture, build partnerships, drive value, and satisfy purpose"

The BRM Mindset

A tool used to help establish "Role Clarity"

A Unique Value Proposition (UVP)

What can be described as "your organization's beliefs, philosophies, and principles that form the foundation on which you perform your work and conduct yourself"

Core Values

What are 4 common places BRMs report into (in the organizational structure)

Organization / Function Head, BRM Lead, Strategy Office, and Program (project or portfolio) Management Office

Which Organization Factor is characterized as "the formation of the identity and personality of an organization to bring strategic unity both inside and outside the organization"?

Brand Factor

The Triple Bottom Line consists of

People, Purpose and Planet

What are the 4 levels of the BRM Role Competency Model?

Explorer, Beginner, Practitioner, Master

What are the 4 elements of "Social Value"?

Community, Sustainability, Well Being, Diversity

What is used to measure and communicate satisfying purpose? 

Extended Impact Report

What are the three "Sub-Capabilities" in the Evolve Culture Capability Framework"?

Purposeful Narrative, Desired Behavior and Influential Relationships

What components make up organizational purpose and strategy?

The 5 Organizational Factors and Core Values

What are the 5 characteristics of the BRM Mindset

Fearless, Playful, Relationship-Centered, Self Actualized, and Purposeful

Which Organization Factor is characterized as "the approach and mindset people take into creating value forever, through having and evolving a meaningful and lasting organizational purpose, coupled with the intentional cultivation of effective relationships"?

Infinite Factor

To develop investments and nurture assets based on a purposeful context to achieve timely and strategic results

Drive Value (BRM Capability)

2 key competencies towards influencing "Desired Behaviors" as part of the Evolve Culture Capability

Establishing Shared Ownership and Leadership

A comprehensive system focused on relationships as the source for limitless energy, driving value, and helping an organization satisfy its purpose

Relationship-Centered Organization

The set of competencies required to advance the business relationship management capability

BRM Role

What are the 3 "Sources" of value according to the BRM Institute

Operational, Improvement, Innovation

A document that identifies how value will be created and monitored if an idea or opportunity is pursued.

A Value Plan

The ___________ ______________ ______________ technique helps determine the strength of a business relationship manager's relationship with their partner

Diagnosing Relationship Quality

A Relationship Characterized as "Inclusive" at at what level of maturity according to the Relationship Maturity Model (RMM)?

Trusted Advisor - Level 4

Competency Level indicated by a knowledge level of "Good organizational and industry acumen" and the expertise to "Actively Participate in Initiatives" (According to the BRM Institutes Competency Model)

Beginner

What Document is typically used (and created) after capturing partner expectations and diagnosing relationship quality techniques have been used as part of the Build Partnerships framework process.

Relationship Improvement Plan

What guides how we, as BRMs, conduct ourselves, and the ideals we aspire to hold ourselves and our fellow practitioners responsible for?

BRM Code of Ethics

Which Organization Factor is characterized as "how an organization treats people, recognizes the distinctively human needs of people, and creates value while helping people satisfy their own needs"?

Human Factor

Mapping Relationships to satisfying organization's purpose is part of what BRM Sub-capability?

Build Partnerships

An ___________ ________ is a method of capturing a high-level overview of a business idea. Leverage the idea document to define the idea scope, partners, projected value, and business impact

Idea Document

To perpetually sustain great reasons for being, both for an organization and the people associated with an organization.

Satisfy Purpose (BRM Capability)

Competency Level indicated by a knowledge level of "Solid organizational and industry acumen" and the expertise to "Lead Initiatives" (According to the BRM Institutes Competency Model)

Practitioner

What BRM Mindset Characteristic "incorporates fun and enjoyment into professional environments, making work feel less like a chore"

Playful

An effective application of knowledge, demonstrated through a set of competencies and mindsets to advance a business relationship management capability

BRM Discipline

Everything it takes, both visible and invisible, to nurture relationships in an organization.

BRM Capability

What are the "Types" of value

Tangible vs Intangible, Qualitative vs Quantitative, Psychological

Should the BRM establish thenselves as the Single Point of Contact?

No, The BRM should establish themselves as a "Single Point of Focus"

An individual fulfilling the business relationship manager role and has the competencies required to advance the BRM capability

A Business Relationship Manager

The Statement "Incredible potential power embedded within organizational cultures and Effective relationships serve as the basis for that power" describes what?

Theory of Relationshipism

The 5 Organizational Factors

Human, Innovation, Brand, Infinite and Technology

Which Organization Factor is characterized as "the application of knowledge, tools, and approaches used to achieve meaningful results"?

Technology Factor

In the Now-to-New Model, what is the "Constant Companion" in the never-ending quest for value?

Change

In the BRM Sub-Capability Model of "Build Partnerships" what is the key enabler?

Relationship Maturity and Quality (Use of the Maturity Model and the Quality Diagnosis Technique)

"Relationship Discover" is a key Sub-Capability under "Build Partnerships" What is the key document created during the execution of this Capability?

Relationship Strategy on a Page (RSOAP)

Centers on the belief that positive relationships drive value in organizations and contribute the greatest positive impact to economic value, people, and the planet.

BRM Philosophy

What BRM Mindset Characteristic is "knowing your purpose and pursuing it in everything that you do"

Purposeful

Which "Partnering Mindset" is helpful when more resources are needed to realize the value potential of something

The Investor Mindset

What can be described as:  "the things for which organizations are known.  It could be known for the value it delivers, the way it treats people or society, or its ability to innovate. "

Organizational Factors

A __________ ____________ is the belief that one can get better at something by applying effort, trying alternative approaches, and encouraging self-examination

Growth Mindset

According to the BRM Institute. What is the definition of "Leadership"

The ability of an individual to influence and motivate others to achieve common goals

What are the 4 high level approaches to converging BRMs with Business Partners when organizaing your BRM team?

By Business Unit, Geography, Major Brands, and by Value Framework or Process

Which Organization Factor is characterized as "the discovery of new sources of value through radical change, or a set of incremental changes, in people, products, approaches, services, markets, or interactions"?

Innovation Factor

According to the BRM Institute. What is the definition of "Ownership"

Owning the results of your actions because you want to.

Competency Level indicated by a knowledge level of "Basic understanding of organizational and industry acumen" and the expertise to "Listen to Initiatives" (According to the BRM Institutes Competency Model)

Explorer

Which "Partnering Mindset" is helpful when actively searching for solutions to a problem or considering new opportunities

The Explorer Mindset

What are the four Partnering Mindsets?

Connector, Cultivator, Explorer and Investor

What is the tool used to support meaningful discussions and visualize relationship maturity across a wide variety of relationship types in an organization

Relationship Maturity Model (RMM)

What is a technique used by BRMs and their partners to establish a shared vision and expectations for the relationship between the partners and functions

Relationship Startegy on a Page (RSOAP)

2 key competencies towards establishing a "Purposeful Narrative"

Story Telling, Language (Language Matters)

A Relationship Characterized as "Purposeful" at at what level of maturity according to the Relationship Maturity Model (RMM)?

Strategic Partner - Level 5

What document contains the vision, current status, and historical record of any relationship? It is used to help communicate non-confidential objectives.

Strategic Relationship Plan

"Shared Vision, relationship Characteristics, Performance Measures, Key Inititatives and Operating Principles" are all components of what BRM tool?

Relationship Startegy on a Page (RSOAP)

To develop, nurture, and advance relationships of the highest quality, ones that share ownership, risk, responsibilities, and resources to achieve results

Build Partnerships (BRM Capability)

What are the two Activity Domains for the BRM ability

Execution and Strategic

Ensuring that all Idea documents and Value plans have direct links to satisfying organizational purpose is part of what BRM Sub-capability?

Drive Value

A __________ _________ report is used to show current value delivered and where opportunities are for optimizing organizational value

Value Optimization Report

"Relationship Nurturing" is a key Sub-Capability under "Build Partnerships" What is the key document created during the execution of this Capability?

Relationship Improvement Plan

All ____________ should be recognizable units of action, be able to be attributed to someone, Have unequivocal meaning, Be able to be reinforced, and should Create a good story.

Desired Behaviors

"Satisfy Purpose" is at the Centre of the "Now-To-New" Model. What are the 5 other elements?

Evolve Culture, Build Partnerships, Drive Value, People, and Planet

What BRM Mindset Characteristic is "a process of achieving one's full potential and becoming a holistic self"

Self Actualized

The Four top-level categories in the BRM Competency Model

Evolve Culture, Build Partnerships, Drive Value and Satisfy Purpose

Which "Partnering Mindset" is effective when a person is too distant from the problem themselves to be helpful but has a connection to someone else who can help their partner

The Connector Mindset

A _________ ______ is used to clarify the nature of a proposed investment and the cost and benefits of making that investment

Business Case

2 key tools used during "Value Discovery" as part of the Drive Value Capability

Idea Document, Value Plan

To deliberately nurture and advance relationships so a cultural climate exists where collaborative relationships organically form according to a common purpose

Evolve Culture (BRM Capability)

What Report is the key enabler for Driving Value

Value Optimization Report