Shepherding Value in the Digital Age
Here at Value Shepherd, we believe that there are 3 fundamental keys that you need to unlock the value in your IT investments. These keys must be “owned” and continually improved. The keys are:
A Business/IT Relationship Built on Trust
Gone are the days where IT can be viewed purely as a business “enabler”. Business’ are clamouring for innovative technology to differentiate them from their competitors, keep up with an ever increasing tech savvy cliental, and avoid falling behind in an environment with an unprecedented pace of change.
In High Performance Organizations, IT has become integrated into corporate strategy. The business is dependent on the synergies that develop when a strong relationship is fostered between these entities.
A Value Management Culture
The traditional paradigm of managing IT purely as a cost centre has worked to suppress business value. Technology has been treated like a utility, where value and Management effectiveness are measured in terms of cost reduction. This cost focused culture results in an organic system that values cost reduction over innovation and risk reduction over healthy risk taking.
In High Performance Organizations, IT is engaged at the beginning of, and throughout the budget planning cycle. This allows the organization to surface value optimization opportunities that were historically overlooked.
Service Management Excellence
IT Service Management is a discipline that has evolved significantly in the IT space. IT as an industry has evolved from a Product and Solution based provider to a Service Provider. Through continual improves processes, rigid policy and service oriented governance, IT has become more predictable and reliable.
The problem is that this has created a culture that resists change, is unable to respond to unique requests, and has trouble keeping pace with changes in strategic direction.
In High Performance Organizations, the business and IT have learned how to take risk in line with business tolerance. Risk that enables agility, responsiveness and innovations.
This level of High Performance requires a strong relationship between IT and the business, a focus on value, and IT service Management excellence.