Description

This course is designed as an introduction to ITIL 4 and enables the candidate to understand a new way to look at IT service management through a service value system (SVS).

ITIL 4 takes the candidate through a service value system which provides a holistic picture of what it really means to contribute to business value. The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation candidates will develop an understanding of the following:

• A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services
• An understanding of the ITIL 4 Service Value System (SVS), including the Service Value Chain
• The Guiding principles of ITIL 4
• The four dimensions of service management
• Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
• Introduction to key ITIL 4 practices

The course will incorporate Value Shepherds proven approach to best practice training delivery, based on achieving a balance between real world, pragmatic  examples and exam preparedness.

This course is delivered as 2 Full Days in a Classroom or Instructor Led Online format.

If you want to be thoroughly trained in the IT Infrastructure Library (ITIL) 4, Value Shepherd can help. Our ITIL 4 certification training course covers all the basics as well as how to apply your knowledge in real-world situations.

Why Choose Our Course?

The ITIL 4 is a recent development, but Value Shepherd is right in the middle of it. That means that we have in-depth information and a thorough understanding of this new framework and training resource. If you’re planning to take ITIL 4 specialist or strategist courses, an ITIL 4 certification course is the first step.

In each course we offer, we offer a proven approach to ensure you get the most out of the training. We also incorporate a balance of theoretical learning and realistic application. You’ll always receive pragmatic examples and thorough preparation for exams.

Our course is available online or on-site in a two-day format, so no matter what your preferred method of learning is, we accommodate your needs. Sign up below.

Prerequisites
There are no prerequisites for this course.

• Instruction Method
  • There is a minimum class size of 6 students and a maximum class size of 25 students.
  • An official sample exam will be provided during the course.
  • The formal Syllabus will be downloadable from this page once it has been released by Axelos

The following requirements must be met in order to participate in online training:

• • All online sessions will be delivered through Adobe Connect.
  • Students require access to a fast and reliable internet connection and a headset and microphone. All audio will be run through your computer, Voice-over-IP, as there is no dial-in option for this training.
  • Test your connection here. All of the tests must pass. Your local IT department should be able to assist with installing the Adobe Connect plug-in if there are any difficulties.
  • All sessions are mandatory.

Exam Information

• The exam is 60 minutes long and consists of 40 multiple choice questions.
• You must get 26 (65%) or more of the questions correct to pass the exam.
• For classroom based courses: A paper-based certification exam is included with the registration and is taken during the afternoon of the third day.
• For online instructor led based courses: A computer-based certification exam is included with the registration. Students will be provided with an exam voucher that will allow them to take the exam at their convenience through a web-based exam proctor within 30 days of the completion of the course. Students will require access to a webcam and high speed internet connection.

VALUE SHEPHERD is accredited by Axelos (through PeopleCert) to deliver this course.

If you have any questions, please feel free to email us at info@valueshepherd.com or call us at 1-833-VALUEIT (1-833-825-8348)