ITIL® 4 Certification Course


This course is designed as an introduction to ITIL 4 and enables the candidate to understand a new way to look at IT service management through a service value system (SVS).

ITIL 4 takes the candidate through a service value system which provides a holistic picture of what it really means to contribute to business value. The Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation candidates will develop an understanding of the following:

  • A holistic approach to the co-creation of value with customers and other stakeholders in the form of products and services
  • An understanding of the ITIL 4 Service Value System (SVS), including the Service Value Chain
  • The Guiding principles of ITIL 4
  • The four dimensions of service management
  • Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
  • Introduction to key ITIL 4 practices

The course will incorporate Value Shepherds proven approach to best practice training delivery, based on achieving a balance between real world, pragmatic  examples and exam preparedness.

This course is delivered as 2 Full Days in a Classroom or Instructor Led Online format.

If you want to be thoroughly trained in the IT Infrastructure Library (ITIL) 4, Value Shepherd can help. Our ITIL 4 certification training course covers all the basics as well as how to apply your knowledge in real-world situations.

Why Choose Our Course?

The ITIL 4 is a recent development, but Value Shepherd is right in the middle of it. That means that we have in-depth information and a thorough understanding of this new framework and training resource. If you’re planning to take ITIL 4 specialist or strategist courses, an ITIL 4 certification course is the first step.

In each course we offer, we offer a proven approach to ensure you get the most out of the training. We also incorporate a balance of theoretical learning and realistic application. You’ll always receive pragmatic examples and thorough preparation for exams.

Our course is available online or on-site in a two-day format, so no matter what your preferred method of learning is, we accommodate your needs. Sign up below.

There are no prerequisites for this course.

  • Instruction Method
    • There is a minimum class size of 6 students and a maximum class size of 25 students.
    • An official sample exam will be provided during the course.
    • The formal Syllabus will be downloadable from this page once it has been released by Axelos

The following requirements must be met in order to participate in online training:

    • All online sessions will be delivered through Adobe Connect.
    • Students require access to a fast and reliable internet connection and a headset and microphone. All audio will be run through your computer, Voice-over-IP, as there is no dial-in option for this training.
    • Test your connection here. All of the tests must pass. Your local IT department should be able to assist with installing the Adobe Connect plug-in if there are any difficulties.
    • All sessions are mandatory.

Exam Information

  • The exam is 60 minutes long and consists of 40 multiple choice questions.
  • You must get 26 (65%) or more of the questions correct to pass the exam.
  • For classroom based courses: A paper-based certification exam is included with the registration and is taken during the afternoon of the third day.
  • For online instructor led based courses: A computer-based certification exam is included with the registration. Students will be provided with an exam voucher that will allow them to take the exam at their convenience through a web-based exam proctor within 30 days of the completion of the course. Students will require access to a webcam and high speed internet connection.

VALUE SHEPHERD is accredited by Axelos (through PeopleCert) to deliver this course.

If you have any questions, please feel free to email us at [email protected] or call us at 1-833-VALUEIT (1-833-825-8348)

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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