ITIL 4® Foundation Flash Cards.
15 Flash Cards containing the “Purpose” Statements for the 15 ITIL Practices covered in ITIL 4 Foundation. Click on the Circular Arrows to see the other side of the flash card
Purpose of the Continual Improvement Practice
To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the effi cient and eff ective management of products and services
Purpose of the Release Management Practice
To make a version of a service or other configuration item, or a collection of configuration items, available for use
Purpose of the Change Control Practice
To maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing a change schedule
Purpose of the Service Level Management Practice
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored and managed against these targets
Purpose of the Service Request Management Practice
To support the agreed quality of a service by handling all pre-defined, user initiated service requests in an effective and user-friendly manner
Purpose of the Service Configuration Management Practice
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed
Purpose of the Problem Management Practice
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
Purpose of the Service Desk Practice
To capture demand for incident resolution and service requests. It should also be the point of communication for the service provider with all of its users. In other words, it should act as the entry point/single point of contact for the IT or service organization
Purpose of the Information Security Management Practice
To protect the information needed by the organization to conduct its business
Purpose of the Supplier Management Practice
To ensure that the organization’s suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services. This can include creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce risk of failure.
Purpose of the Deployment Management Practice
To move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging
Purpose of the Relationship Management Practice
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring and continual improvement of relationships with and between stakeholders
Here they are again but in reverse order (shows the purpose statement on the front and you have to guess the ITIL 4 Practice)
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring and continual improvement of relationships with and between stakeholders
Purpose of the Relationship Management Practice
To ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed
Purpose of the Service Configuration Management Practice
To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the effi cient and eff ective management of products and services
Purpose of the Continual Improvement Practice
To systematically observe services and service components, and record and report selected changes of state identified as events
Purpose of the Monitoring and Event Management Practice
To ensure that the organization’s suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services. This can include creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce risk of failure.
Purpose of the Supplier Management Practice
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Purpose of the Incident Management Practice
To capture demand for incident resolution and service requests. It should also be the point of communication for the service provider with all of its users. In other words, it should act as the entry point/single point of contact for the IT or service organization
Purpose of the Service Desk Practice
To maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing a change schedule
Purpose of the Change Control Practice
To support the agreed quality of a service by handling all pre-defined, user initiated service requests in an effective and user-friendly manner
Purpose of the Service Request Management Practice
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
Purpose of the Problem Management Practice
To protect the information needed by the organization to conduct its business
Purpose of the Information Security Management Practice
To move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging
Purpose of the Deployment Management Practice
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